top of page

Cobalt Robotics Launches Enterprise Mobile Video Chat

Originally posted by Tina Olivero

 

Cobalt Robotics, a company that offers an integrated service using advanced robotics, machine learning software, and human oversight to automate repetitive security and facility tasks, has introduced a new industry-first feature: enterprise mobile video chat. This feature allows staff and visitors to connect with a live employee from their organisation or security team through real-time video on Cobalt's state-of-the-art robotics. The service is backed up by Cobalt's Command Center to ensure secure and reliable communication, regardless of the robot's location.



Clients can use enterprise mobile video chat to directly connect visitors and staff entering their offices, including satellite or launchpad locations, with a receptionist or security officer from the main corporate office via video on the robot, for any concerns or questions. If the designated person is unavailable, the system automatically routes the call to Cobalt's Command Center. With Cobalt's integrated robotics service, large enterprises can handle reception for multiple satellite offices via live video calls, backed up by Cobalt specialists available for 24/7 support from the SOC2 compliant global security operations center (GSOC). Cobalt's enterprise mobile video chat enables large enterprises with scattered satellite offices to maintain high levels of security, communications, and availability for staff and visitors as they enter buildings. The new feature makes it easy to connect with an organization's headquarters and fosters more personal communication among employees, helping them stay better connected with each other.

 

Cobalt's enterprise mobile video chat enables large enterprises with scattered satellite offices to maintain high levels of security, communications, and availability for staff and visitors as they enter buildings.

 

Large corporations typically require guard posts to be staffed 24/7 to safeguard their personnel and facilities, but these positions are often difficult to fill due to high turnover rates and costs. Moreover, guards are often tasked with repetitive, mundane tasks like checking doors and alarms, leaving large gaps in security, especially on nights and weekends. Cobalt Robotics offers a Robotics as a Service (RaaS) solution that can complete all security and facility tasks at a fraction of the cost by using its autonomous patrolling and 60+ sensors to collect data continuously throughout a facility. This provides customers with valuable insights into security, safety, and facility trends over time through customizable Daily Security Reports (DSRs).


According to Mike LeBlanc, Cobalt's Chief Operating Officer, as employers navigate the return to the office, it is crucial to have consistent security, uniform access control, and communications for all employees, regardless of location. Cobalt's service fulfills a critical need for businesses that require round-the-clock security and facility maintenance, enabling guards to focus on tasks that require empathy, judgment, and creativity. The service also provides consistent data, historical analysis, and detailed reporting to organizations, while the addition of new features like enterprise mobile video chat helps large enterprises make communications and access control for a distributed workforce smoother and more effective, allowing employees to feel more connected as they transition back to physical offices.


Cobalt's Robotics as a Service solution comprises state-of-the-art robots equipped with over 60 sensors, including day-night cameras, 360-degree cameras, thermal cameras, depth cameras, LIDAR, and badge reading capabilities. These robots use machine learning, semantic mapping, and novelty detection to independently identify and flag security-relevant anomalies such as people, sounds, motion, doors and windows, and missing assets. They also feature a screen for communication between remote security specialists and people on-site.


The robots use machine learning software for tasks like enforcing closed-door policies. For instance, Cobalt's machine learning algorithm can accurately identify an open door by ingesting a sufficient amount of data. When the robot detects an open door that should be closed, a picture is escalated to a security specialist in Cobalt's command center for confirmation as an added layer of redundancy. The incident is then reported back to the customer according to their specified criteria.


In the event of an incident, Cobalt's security specialists provide humanitarian assistance for complex situations by triaging the incident, contacting appropriate personnel, and reporting back to the security team based on collaboratively established post orders. They can also use two-way video from the robot to greet employees, request badge credentials, and ensure guest check-in.


Cobalt Robotics is a pioneering company that offers an integrated service using advanced robotics, machine learning software, and human oversight to automate repetitive security and facility tasks, resulting in greater efficiency and predictability at substantially reduced costs. This allows guards to focus on tasks that require empathy, judgment, and decision making. Cobalt's technology platform, along with its 24/7 professional security services team, ensures that companies can make their spaces smarter, safer, and more secure, protecting both their employees and intellectual property. General Motors and Slack are among the leading enterprises that prioritize automation in the workplace with Cobalt.


 

Codec Security Ventures Australia is the exclusive supplier of Cobalt Robotics devices in Oceania, providing the latest technology to help businesses optimize their security and facility management.

 



11 views0 comments

Comments


bottom of page